Troubleshooting and FAQ · Academy

Who it is for: anyone who sees an error from Nexorah Library. What you need: the message text; run nl.py me first, it is free and shows your state.

Error names

Error	Plugin message	What it means	What to do
`bad_key`	"This device is not connected. Run: nl.py login"	no valid key on this device	run `nl.py login`
`device_limit`	"This subscription is already used on another device"	an individual subscription is bound to one device	use the original device, or ask support; Workspace seats are one device each
`no_active_plan`	"No active plan. Request one from the contacts..."	the plan is missing or has ended	request or renew a plan (guide 1)
`daily_quota`	"Daily question limit reached (N). It resets tomorrow."	the daily limit (default 300) is used	wait until tomorrow, or ask support about a higher limit
`offline`	"The library server is not reachable right now."	no network or the server is down	check your network, try later; your AI continues without the library
`choice_locked_until_renewal`	—	sharing already chosen this period	wait for renewal
`gift_plans_always_share`	—	gift plans cannot turn sharing off	none
`sharing_off`	—	read-only plan; reports are not sent	none
`no_card`	—	no such card	search again

Steps when something fails

Run python3 nl.py me.
Match the message to the table.
If it still fails, contact support through the channels on the library page and include the error name only. Never include keys, passwords or tokens.

Done means: nl.py me prints your plan and queries_today.

FAQ

At session start the library says nothing: your device may not be connected, or the plan ended; run nl.py me.
Does an offline session break my work? No; the plugin prints a message and exits normally.
Does me count against the daily limit? No.
Who sees my queries? Only counts are used for limit, security and statistics, even in read-only mode.
Can Nexorah see my AI password? No; it never asks for one.
Where do I get help? Through the channels listed on the Contact page.